More than 90 Local Enterprises Recognised by GS1 Hong Kong’s Consumer Caring Scheme 2020
70% Consumers Feel More Confident in Consumer Caring Companies
HONG KONG SAR - Media OutReach - 29 April 2021 -GS1 Hong Kong (GS1 HK) today announced the result
of the 10th Consumer Caring Scheme, honouring 91 local companies for their
consumer-centric practices. 37% of the recognised companies are from cosmetics,
personal care and healthcare sectors, whereas household products and F&B
companies made up 23% and 20% of the total awardees respectively. This
highlights that despite the raging pandemic, many companies are still committed
to maintaining quality products and services in hope to thrive through the
crisis. Award presentation ceremony will be held on 10th June 2021
at the S200 meeting room series in Hong Kong Convention and Exhibition Centre
after the GS1 HK Summit, where Dr. Bernard Chan, Under Secretary for Commerce
and Economic Development, will deliver a speech at the officiating session.
Since its inception 10 years ago, the
"Consumer Caring Scheme" has commended more than 150 companies that
demonstrated excellence in customer service. In 2021, more than half of the
companies (49 companies) received the endorsement for 5 consecutive years or
more - 12 companies were recognised for "10 Years", 29 companies for "5+ Years"
and 8 companies for "5 Years". This showed Hong Kong business community always pursues
consumer care as top priority by making continuous improvement to enhance customer
experience and satisfaction.
Commissioned by GS1 HK, a consumer survey conducted
by KANTAR Hong Kong ('Consumer Survey') revealed that 73% of the respondents feel
more confident in the companies with "Consumer Caring" logo. The result indicated
the Scheme's high level of integrity and credibility, supported by strong trust
from the industry and public stakeholders. Being assessed based on the "4C"
principles and core values, including "Consumer Centric", "Conforming to
Commitment", "Championing Quality" and "Caring for Staff", the recognised
companies are evaluated through field visits, interviews and the
above-mentioned Consumer Survey, with reference to the
internationally-acclaimed Efficient Consumer Response (ECR). The assessment concludes companies' service
and performance on consumer care. (Please refer to the Appendix for the
Recognised Companies)
Ms. Anna Lin, Chief Executive of GS1 HK
said, "I am pleased to see many new joint companies, such as suppliers of
personal protective equipment and healthcare products, not only set sights on
short-term benefits, but also consider customer centricity as the foundation to
sustaining business in the long-run. As the prospects of local sectors like
F&B and retail still look bleak in the current global economic woe,
'Consumer Caring Scheme' could essentially serve as an invaluable platform for
companies to advocate their commitment to product and service excellence, which
helps build consumer trust and positive brand image, paving way for them to
stand out in the market."
Local business community has been proactively
embracing high level of service standards even in pandemic. 17 new joint consumer
caring companies have been selected this year, exceeding the number in the
previous edition. One Health, a brand founded by the former researchers from
the Institute for the Advancement of Chinese Medicine of the Hong Kong Baptist
University, is one of them. "Pledged to stringent production and monitoring processes,
our products have passed all safety tests set by world-class laboratories. We
always put our customers first and listen to their needs and feedback, at the
same time fostering positive environment for the community and the employees. The
'Consumer Caring Company' honour is a vote of confidence for our customers and
team, offering customers a peace of mind to buy and consume whilst empowering employees
to strive for excellence." Ms. Carry Yu, the company's Chief Executive Officer
remarked.
Crowned with the "10 Years Award", Linson Global
Seafood Trading Ltd. has remained committed to first-rate customer service for
decades. Its General Manager Mr. Paul Lee said, "Having worked in seafood
wholesale business for years, the Consumer Caring title has driven us to strive
our best from time to time to supply clients with fresh, safe, high-quality seafood
at reasonable price, which help us secure a good industry reputation. We are
planning to extend our value chain to the retail sector to meet the market
demands, carrying forward the time-honoured heritage and service to
consumers."
List
of recognised companies of Consumer Caring Scheme 2020
(in
alphabetical order by brand or company name)
10 Years Award
1
3M
Hong Kong Ltd
7
Giormani
2
Autotoll
Ltd
8
Linson
Global Seafood Trading Ltd
3
Casablanca
Hong Kong Ltd
9
Royal
Medic (Holdings) Ltd
4
Cherry
10
Swire
Coca-Cola HK
5
Chuan
Chiong Co Ltd
11
ToolBox - a
Gilman Group Company
6
Forewide
Co (Retail) Ltd
12
Vitasoy
International Holdings Ltd
5 Years + Award
1
AQ
Bio Technology Group Ltd
16
Morita
Biotech (HK) Co Ltd
2
Body-SOS
17
Nestlé
Hong Kong Ltd
3
CATALO
18
Nu Life
International (Asia) Ltd
4
Chan
Yin Kee Co Ltd
19
Nu Skin
Enterprises Hong Kong, LLC
5
Chow
Tai Fook Jewellery Group Limited
20
Original
Taste Workshop Ltd
6
Colgate-Palmolive
(H.K.) Ltd
21
SINOMAX
7
CR
Care Co., Ltd
22
Smartech
8
Danny
Catering Service Ltd
23
Swipe
(HK) Ltd
9
FrieslandCampina
(Hong Kong) Ltd - FRISO
24
Taste
of Asia Group Ltd
10
Harmonic
Health Pharmaceutical Co Ltd
25
Tiger
Mark (HK) Ginsengs Co Ltd
11
Health
Aims Organic Functional Product Specialty Shop
26
Tung
Chun Soy Sauce and Canned Food Co Ltd
12
Hongkong
Post
27
Watsons Water
13
Hung
Fook Tong Holdings Ltd
28
YesNutri
14
Luk
Fook Holdings (International) Ltd
29
Yummy House
International Ltd
15
Memorigin
Watch Co Ltd
5 Years Award
1
eprint
Group Ltd
5
The
International Medical Co Ltd - Ricqles
2
Hair
Again 2000
6
wishh!
3
Imperial
Parking (Hong Kong) Limited
7
Wyeth
(Hong Kong) Holding Company Limited
4
Mead
Johnson Nutrition (HK) Ltd
8
You
Beauty
Award Winners (of 2 or more consecutive years)
1
95
International Co Ltd - La Raine
16
Kopen
Electrical Co., Ltd. – Ommi Care
2
Baa Baa Sheep
Laundry
17
Kwok
Kam Kee (HK) Ltd
3
Casa Republic
(International) Limited - ITALO MODA
18
Lee Kum Kee
4
Chaisentomg
Pharmaceutical Factory Ltd
19
Man Shun
Cheong Enterprises Ltd
5
Come In
Enterprises Co Ltd - HOMEI
20
MaxiPro
(Asia) Ltd - Kakato Premium Pet Food
6
Crown Gas
Stoves (Holdings) Co Ltd
21
Pricerite
Home Ltd
7
CSL Mobile Limited
22
Purepro Water
Hong Kong Limited
8
Deco Classic
Ltd
23
Reckitt
Benckiser Hong Kong Limited
9
DSG Energy
Ltd
24
Tai
Wo Tung Medicine Co Ltd
10
farmfresh330
25
Vitamin Boost
Global Ltd
11
Imperial
Enterprises Holdings Limited
26
Zhong
An Ya (HK) Trading Ltd - U100
12
Kai Tak
Cruise Terminal (managed and operated by Worldwide Cruise Terminals)
27
Zihua
Embrocation
13
Kiwi House
New Awardees
1
Anderson
Food Supply (Hong Kong) Co., Limited
10
Hong
Yip Service Company Limited - Harbour North
2
Aqua Plus
Company Limited - AQUA PRO+TECH
11
One
Health International Limited - One Health
3
CGA (H.K.)
Limited - DIREACH
12
Premier
Living (Enterprises) Co., Ltd. - Beauty Online™
4
Classic Motor
Service Ltd
13
Simply
Satisfied International Limited - Souper
5
Cornerstone
Renewable Energy Limited - SmartClassify
14
SYT
Wellness
6
Everything
Organic Ltd
15
Tenson
Medicare Company Limited
7
Green World
Pharmaceutical Limited
16
YHK Design Limited
8
Health Elite
Club Ltd - Puerfons
17
Yick Fung
Hong Cosmetic & Detergent Co., Ltd. - WayWay HK
9
International
Warwick Limited - DoDoME
The issuer is solely responsible for the content of this announcement.
About GS1 Hong Kong
Founded
by the Hong Kong General Chamber of Commerce in 1989, GS1 Hong Kong (GS1 HK) is
the local chapter of GS1®, which supports companies' digitalisation
to enhance supply chain transparency and efficiency, ensure product
authenticity, and facilitate online and offline commerce with global supply
chain standards (product identification key and barcode) and a full spectrum of
standard-based platforms, solutions and services.
Currently,
GS1 HK has around 8,000 corporate members covering close to 20 industries
including retail consumer goods, food and food services, healthcare, apparel,
logistics as well as information and technology. By engaging with communities
of trading partners, industry organisations, government, and technology
providers, GS1 HK is fostering a collaborative ecosystem with the vision of
"Smarter Business, Better Life".
Headquartered
in Brussels, Belgium, GS1® is a not-for-profit, standards
organisation that has 115 national chapters serving 150 economies globally.